Depending on the design custom orders take anywhere from 4 to 6 weeks. This estimate is based on communication as we do our best to accommodate your schedule. Consultations for designs can be scheduled over the phone or through the website for Tuesday-Thursday, 10am-2pm CST. Consultations regarding designs will have a $150 fee that will be added to the total cost of your order. All custom designs are non-refundable and requires a 30% deposit for in-store or 50% for on-line orders. Custom designs cannot be exchanged or returned.